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Credential management – a critical function of healthcare staffing

Having been in the healthcare staffing industry since the early 90s, I’ve seen a number of faulty approaches to managing workforce credentials.  One such example came early in my career while working a staffing desk on the 4am shift in Southern California. We staffed acute care hospitals from San Diego to Bakersfield. Part of my job as a staffer included…

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In providing exceptional customer service, it’s about the people

In managing customer service departments for over 15 years, I have seen every technological gadget and heard every consultant’s pitch regarding the subject of how to provide exceptional customer service. Each one of these companies enters the discussion with promises and stories of gigantic gains which rarely materialize. Through experience, I have found that the largest gains in a company’s…

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Get the latest from ShiftWise

In the world of healthcare, not everything is written in stone. Learn how to properly manage invoices, overtime, time slip approval, and more with ShiftWise’s helpful Tips & Tricks. 

Go to Tips & Tricks