Labor quality is of utmost importance when it comes to healthcare. However, labor quality and labor quantity can be negatively correlated, so it is wise to use data to define the difference between the two.
What is labor quality? The definition is multi-faceted. Labor quality cannot be defined by just a couple of parameters like attitude and performance. It measures domain knowledge, interpersonal skills like leadership and managerial quality, creativity, and the ability to learn and adapt to change.
Labor quality has been growing strong in the US, but is currently reaching a plateau. Despite this trajectory, the healthcare market is growing steadily. What can data teach us about maintaining a high quality work force?
To maintain a high quality work force, find employees with a clear ability to take initiative. Studies have shown that a demonstrated ability to take initiative is a much better predictor of high job performance than any other. ShiftWise enables you to hire matched employees as needed and see them in action, helping you to assess their labor quality. You can then use this assessment to adjust your employee profiles to better suit your labor quality needs.
ShiftWise uses analytics to take the guesswork out of experimental managerial approaches. This eliminates the need for trial-and-error style recruitment, and instead gives you the tools to find better management ideas to keep your employees happy.
- Obtain feedback from your current employees regarding the performance of contingent employees. The best organizations see their full-time employees not only as individuals, but also as a rich source of collective data that managers can use to make better decisions about who to hire, who to retain, and who to separate from.
Getting collective feedback from those who interact and engage with contingent workers on a regular basis is crucial. Main staff’s opinions can say a lot about a contingent worker’s value to the company.
- Establish clear expectations and standards for your contingent workers. Clarity regarding job requirements, credentials, experience, and continued training will help ensure labor quality. Utilizing a clear employee profile will expedite the selection process to find those contingent employees who are best prepared and qualified to support your healthcare team.
- Incentivize contingent employees who are being considered for employment. Introducing incentives at the recruitment stage can have big impacts on the performance of organizations. This results in long-lasting benefits to both staff and patients.
- Diversify your staff, especially those in managerial positions. Different experiences and backgrounds allow for management to address labor quality and employee issues with the most clarity. Utilize a diverse staff from management all the way to front desk employees. Companies who commit themselves to diversity with a positive approach are generally more productive.
- Lastly, stay informed and updated on changing technology and trends in the medical field. ShiftWise partners with healthcare providers to stay apprised of what is current, pertinent, and expected from medical staff and patients in the 21st Century.