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Flexible Workforce Management

Activate the right workforce resources at the right time through one connected shift coverage experience.

In the dynamic healthcare landscape, a flexible workforce strategy is critical for sustained organizational success. ShiftWise Flex® helps healthcare organizations maximize core staff and internal flexible labor before engaging higher-cost overtime or external contract labor. The platform connects core staff, PRN resources, float pools, internal agency programs, direct sourcing, and contingent labor channels in one coordinated workforce ecosystem.

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1. Prioritize the right resources

Use configurable routing to activate qualified employees, internal float pools, per diem and local workforce options before expanding to contract and supplier talent.

2. Reduce manual coordination

Replace fragmented email, spreadsheets, phone calls and separate systems with a structured workflow for shift creation, distribution, matching, booking and management.

3. Improve visibility and decisions

Monitor fill rates, utilization, spend, readiness, assignment status, cancellations and recurring coverage patterns to support earlier, more informed action.

Capabilities built for faster execution

• Configurable: Shift distribution, eligibility rules and availability matching.
• Credential-aware: Automated pool enrollment once clinicians are credentialed and oriented.
• Cost-smart: Prioritize internal and float pool resources before higher-cost agency labor.
• AI decision support: Ranked, best-fit shortlists with rationale for hard-to-fill coverage.
• Fill-rate forecasting: Historical trends plus AI predictions show where gaps will emerge.
• Spend forecasting: Compare direct hire and agency spend to plan future workforce investment.

 

With our advanced workforce technology, a client’s internal travel program leveraged 1,600+ internal float and agency providers to fill 600+ shifts monthly and 800+ 13-week assignments. By achieving 70% of posted long-term assignments filled internally, cutting time-to-fill to just 10 days, and reducing reliance on external agencies, they saved $7.7M while optimizing staffing efficiency.

A private, university-based regional health system in Maryland

Keep clinicians connected on mobile

Give qualified clinicians a simple way to stay informed and respond to work opportunities from anywhere.
• Help clinicians quickly find and apply for available shifts
• Give clinicians control over availability and work preferences
• Keep clinicians informed with real-time notifications and updates
• Enable clinicians to easily accept and manage assignments
• Simplify credential and documentation management for clinicians


Flexible Support Models Built Around Your Workforce Strategy

ShiftWise Flex can stand alone as a technology platform or be combined with services to meet each organization’s workforce strategy. Clients can use the platform to manage their own internal worker pool, pair it with float management support for optimization, credentialing and program oversight, add traditional per diem staffing services through an approved supplier panel, or operate a blended model that supplements a client-owned pool with agency resources when additional coverage is needed.

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