ShiftWise Solutions Deliver Proven Results

Baton Rouge General

Download the full case study on how Baton Rouge General improved its contingent labor process.

Health System Details:

• Two Baton Rouge campuses and a satellite to Tulane University
• 544 licensed beds

Health System Challenge:

• Time-consuming, inefficient manual ‘pencil and paper’ process for staffing unfilled shifts
• The inability to fill many shifts resulted in overtime pay or decreased patient capacity
• Limited visibility into expired credentials and authorizations risked quality of care

Results from Using ShiftWise:

• Full integration of all flexible, temporary and contract labor resources in one system
• System tiers to distribute orders to internal resources first before giving access to contracted staffing vendors
• Staff features such as daily job alerts, mobile shift confirmations, cross browser support, private staff logins and personalized communication settings
• Automated credential and document management

Quotes from the Client:

“We’re looking for greater efficiency and increased productivity. By using ShiftWise Connect we accomplish this with happier staff and a smarter way of working that leads to time and cost savings.”

- Anne Segura, director of employment and HR services, Baton Rouge General

University Hospitals

Health System Details:

• 11-hospital system located in Ohio.
• Over 24,000 employees
• Utilizes a 200+ member internal staffing agency

Health System Challenge:

• Stringent, organization-wide requirements for screening contingent staff
• Time-consuming, manual and paper-based processes 
• Repetitive screening processes at multiple facilities

Results from Using ShiftWise:

• Faster, more accurate and standardized credential verification across the entire 11-hospital organization
• Simplified, automated compliance with industry staffing requirements, such as those outlined by the Joint Commission 
• Easy electronic access to all documentation for potential candidates for temporary placement

Quotes from the Client:

“Nobody can come in to work in our organization without a check mark in the ShiftWise system proving that they meet our requirements. ShiftWise is the tool that we use for gate-keeping to provide safety to our patients.”

- Erin Slay, BSN, RN, MHA, director of hospital operations and patient relations officer for University Hospitals

Memorial Health System

Memorial Health System	(click image to download .pdf)

Health System Details:

• 650 bed health system - 3 acute care hospitals and 12 ancillary services facilities.
• Over 4,800 employees in the Colorado Springs region.
• Award winning provider of comprehensive health care services in southern Colorado.

Health System Challenge:

• Proprietary, legacy software system lacked efficiency and visibility
• Numerous software applications used to match qualifications for 40 different departments
• Internal staffing specialists used a manual process for communicating with staffing agencies and internal float staff
• Credentials, documents and certifications were tracked with paper files and spreadsheets
• Billing for 70 staffing agencies and 110 contract agency staff generated 400-600 invoices per month

Results from Using ShiftWise:

• Instant visibility of all available staff from internal and agency resource pools
• Invoice reconciliation time reduced by 80%
• Realized $500,000 in savings in the first 8 months of using ShiftWise
• Internal agency grew from 113 employees to 180 without the need for additional management
• All agency staff credentials are now on-line and updated by the staffing agencies
• Non-clinical temporary workers seamlessly integrated into ShiftWise
• On demand reporting and expense tracking for all of their staffing processes

Quotes from the Client:

“One thing that really differentiated ShiftWise is its ability to offer consolidated billing and invoicing, as well as online time tracking and record keeping.”

- Jonathan Liepe - Director of Staffing, Memorial Health Systems

Oakwood Healthcare System

 

Read the full case study on how Oakwood has benefited from ShiftWise services.

• 4 acute care hospitals
• Serves over 35 communities in the Detroit area and a total of one million patients
• Recently named one of America's Best Hospitals by U.S. News & World Report

Health System Challenge:

• With several locations and a total of 9,800 employees, staffing issues such as duplicating resources and processes at each facility were an organizational concern.
• The labor intensive phone and fax based system became increasingly complicated for managing internal and agency staff.
• Financial drawbacks existed as the majority of staff was drawn from suppliers.

Results from Using ShiftWise:

• Cost Savings, consolidated staffing process and improved communication
• Saved Oakwood Healthcare System $1.2 million in 2006 alone
• ShiftWise enabled Oakwood to quickly centralize its internal supplemental staffing pool

Quotes from the Client:

“With ShiftWise, we knew we could keep our agency suppliers happy and engaged while offering a more reliable process. Implementation took one month and the service was exceptionally easy for nurses to use. Now, they could even book shifts from their homes."

- Barbara Medvec, chief nursing officer for Oakwood Healthcare Inc.

Tuality Healthcare

• Hospital-based, not-for-profit, independent, community-governed healthcare system located in Hillsboro, Oregon.
• 2 acute care community hospitals in Hillsboro and various medical plazas and outpatient facilities.
• Serving a population of about 250,000, Tuality employs approximately 1300 healthcare professionals.

Health System Challenge: Constant Demand, Chaotic System

• The ultimate goal was to replace the disorganized, paper-intensive staffing process with a streamlined, automated solution. In response to Tuality, many local staffing agencies tried to create a solution to fit Tuality’s needs. However, none could offer a system to substantially reduce the reliance on faxing reams of documents.
• The process Tuality had in place was time-consuming, extremely paper-intensive and, as with many hospitals, demand to fill shifts was overwhelming.
• Tuality’s accounting and billing processes were completely manual and department managers tabulated invoices by department. This disjointed process made it difficult to get a snapshot of staffing expenditures by pay period and month.

The ShiftWise Solution:

• With the ShiftWise system in place at Tuality, employees no longer needed to spend hours on the phone, sending faxes and sifting through piles of credential paper work to find and book qualified temporary staff.
• Instead of taking a healthcare professional from the first agency to call in response to a staffing request, Tuality can now review nurses based on detailed credentials and select the nurse that best fits their staffing needs.
• With ShiftWise’s extensive reporting features, Tuality can quantify time and money spent on temporary staffing over defined increments of time, by type of staff.

Results:

• Not only are Tuality’s department managers thrilled with their new staffing management system because of the hours they are saving, but the ShiftWise implementation has also resulted in tremendous cost savings for the facility.
• Staffing agencies working with Tuality became immediately aware that their prices would need to be competitive since the hospital would know which staff were available at which prices. As a result, Tuality has saved significant money without sacrificing quality of care.
• Staffing inefficiencies that once led department managers to frustration are now eliminated by the enhanced functionality and automation of the ShiftWise online service.

Quotes from the Client:

“ShiftWise drastically simplified the entire supplemental staffing process. Now we can go into a single system to see who has been submitted for an open position. In a matter of seconds, with the click of a button, we can view important documents including the applicant’s resume, credentials, training information and competency check list. Thanks to ShiftWise, we’ve achieved our goals for streamlining our temporary staffing process—we no longer have to deal with faxes and now have an easy to use system in place that allows us to select the best healthcare worker to fill each shift.”

- Steve Krautscheid, Tuality Healthcare