In today’s business environment, efficiency is prudent to create successful results. Many of us are all trying to accomplish more by working smarter, rather than harder. If you work at an organization that utilizes contingent labor as a resource for supplemental staff, be sure to research whom you partner with, and identify efficient ways to track their quality of performance.
Without this component, you may be investing in contract personnel, whom do not add value to your bottom line. With ROI being of the utmost importance, this is a crucial step not to be missed!
Below are a few tips to help get the best quality from your contingent workforce staff:
- Know the Companies that Supply Your Contingent Workforce
Are the agencies that supply you with staff invested in any type of Accreditation? Whether providing clinical or non-clinical staff, agencies have options to align themselves with outside companies that provide recommendations for best practices, as well as offering extended training and professional development teachings. Inquire as to their affiliations, so that you can gauge their focus on empowering themselves, to stay ahead of the competition.
- Standardize Onboarding Process
The ability to formalize an Orientation as part of the on-boarding process will greatly contribute to the level of success of any contingent worker. Many contractors work at various companies, and each have their own set of procedures and policies. A best practice is to schedule a designated time for the contactor to review any information that is unique to your organization. This will allow them to begin their assignments timely, and with the knowledge of how to succeed. In addition, it enables the staff to adopt your work culture in an organized and seamless fashion.
- Provide Adequate Training
Training is a vital component to an organization’s overall strategy. Training also enhances a worker’s skill level. It provides the individual with a sense of satisfaction, which is an intrinsic motivator. Training also increases the contractor’s commitment to their role and your organization. Time invested in training on the front-end will mitigate errors and save time and money in the long-term.
- Track Performance and Success
Monitoring your contingent workforce is crucial to tracking their performance. Be sure to set goals and expectations with your contractor at the onset of their assignment. Advise the contingent worker of how their performance will be tracked. This should be shared with the employer of record on a consistent basis, so that you can determine if the employee should retain their assignment or be replaced. Specific feedback on performance allows the agency to have a better idea on what skill set any replacement should possess to be successful. An excellent way to scorecard your contingent workforce is an automated one. A VMS tool, such as Shiftwise, provides you with the ability to do so in both an efficient and automated fashion.
Tracking performance and maximizing your ROI, now that’s a WIN-WIN!
