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Have you ever had the unfortunate opportunity to get that phone call? The one where your customer lets you know that they have chosen an “alternate” way of doing business and it no longer includes you? If you have, then your initial thoughts may have been “What more could I have done?” and “Could I have done anything differently to…
In managing customer service departments for over 15 years, I have seen every technological gadget and heard every consultant’s pitch regarding the subject of how to provide exceptional customer service. Each one of these companies enters the discussion with promises and stories of gigantic gains which rarely materialize. Through experience, I have found that the largest gains in a company’s…
In the world of healthcare, not everything is written in stone. Learn how to properly manage invoices, overtime, time slip approval, and more with ShiftWise’s helpful Tips & Tricks.