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Author: Nicola Frei

6 Tips to ramp up fill rates

Getting open shifts filled quickly and with qualified staff can often be a more arduous task than it should be. Low fill rates can plague a staffing office, especially when the cause, or causes, of those rates are unknown. However, there are a few simple tricks and tips a staffing manager can use to boost fill rates and make everyone’s…

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Tips and Tricks: Utilizing the order check

ShiftWise Tips & Tricks gives insight into specific features of the ShiftWise system that help you navigate staffing difficulties. Next up in our monthly series: Utilizing the order check The Staffing Problem Staff are not matching to an order and it’s unclear if staff members are qualified and have all the right documents uploaded to match to that order. The…

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4 tips to get better quality out of your contingent workforce staff

In today’s business environment, efficiency is prudent to create successful results. Many of us are all trying to accomplish more by working smarter, rather than harder. If you work at an organization that utilizes contingent labor as a resource for supplemental staff, be sure to research whom you partner with, and identify efficient ways to track their quality of performance….

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Go the extra mile for customer service

Have you ever had the unfortunate opportunity to get that phone call? The one where your customer lets you know that they have chosen an “alternate” way of doing business and it no longer includes you? If you have, then your initial thoughts may have been “What more could I have done?” and “Could I have done anything differently to…

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Credential management – a critical function of healthcare staffing

Having been in the healthcare staffing industry since the early 90s, I’ve seen a number of faulty approaches to managing workforce credentials.  One such example came early in my career while working a staffing desk on the 4am shift in Southern California. We staffed acute care hospitals from San Diego to Bakersfield. Part of my job as a staffer included…

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